Client Service Charter
Our success lies in delivering exceptional client service. VUCA Trusted Advisors Client Service Charter outlines our commitment to ensure we meet client expectations and help them succeed.
WE CARE ABOUT OUR CLIENTS
- Professional and friendly
- Act with integrity
- Knowledgeable and helpful
- Committed & responsive to client needs
- Respectful of diverse backgrounds and perspectives
WE BUILD TRUSTED RELATIONSHIPS
- Client first approach
- Communicate openly and honestly
- Engaging and collaborative
- Share and exchange information
- Build and maintain valued relationships
WE DELIVER RESULTS
- Accessible and informative
- Accurate and reliable
- Timely and efficient
- Bring insights and innovative ideas
- Actively seek feedback
Client Feedback & Quality Assurance
Client feedback is important, it enables us to put our clients first, to listen and act on feedback to help our clients succeed and achieve project deliverables.
Concerns and feedback regarding behaviour and/or quality of work is managed by an independent VUCA Director who has no involvement or conflict of interest in the consulting engagement.
At the commencement of an engagement an independent VUCA Director will be appointed to the engagement, enabling a process and the opportunity for the client to provide feedback at any time.